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Konnect Insights Mastery https://warez-v3.org/viewtopic.php?t=293646 |
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Author: | TUTBB [ Thu Mar 28, 2024 7:46 am ] |
Post subject: | Konnect Insights Mastery |
Free Download Konnect Insights Mastery Published 3/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 1.17 GB | Duration: 2h 18m Learn how to undertake CXM using Konnect Insights What you'll learn Learn practical applications of CXM fundamentals Learn how to set up and use Konnect Insights Learn digital Marketing and Analytics using Konnect Insights Learn response management and community engagement using konnect insights Requirements Conceptual Knowledge of Customer Experience Management, Marketing and CXM analytics Complete the Customer Experience Management - Foundation Course Description The focal point of this course centers on showcasing the practical functionalities inherent in the Konnect Insights platform. Through this comprehensive curriculum, participants will adeptly apply their acquired knowledge in real-world scenarios utilizing Konnect Insights. The course delves into analyzing social media and social listening data, equipping learners with the skills to navigate complex processes in both social listening and publishing domains.Throughout the program, participants will gain proficiency in dissecting social media metrics, understanding trends, and extracting actionable insights crucial for informed decision-making. They will also learn to harness the power of Konnect Insights' tools to streamline social media management tasks, enhancing efficiency and effectiveness in their social media strategies.Additionally, the course emphasizes practical earning, providing practical exercises and case studies that simulate real-world scenarios. Participants will have the opportunity to apply their knowledge in a controlled environment, honing their skills and confidence in utilizing Konnect Insights to its full potential.By the end of the course, participants will emerge equipped with the expertise to leverage Konnect Insights as a powerful tool in their social media arsenal. They will be proficient in conducting in-depth social listening analyses, optimizing content strategies, and driving impactful engagements across various social media platforms.Join us on this transformative journey and unlock the full capabilities of Konnect Insights for actionable insights and strategic social media management. Overview Section 1: Setting Up Lecture 1 Introduction Lecture 2 What are topics and boolean queries and how to set up? Lecture 3 How to add owned and competitors' social media brand accounts Lecture 4 How to add email inbox Lecture 5 What is classification and why is it important for social listening and how to Lecture 6 How to setup auto assignments Lecture 7 Setting up TATs, SLAs and priorities for tickets Lecture 8 Setting up users and access roles Lecture 9 Setting up Draft responses Lecture 10 Setting up automations Section 2: Managing Customer Queries Lecture 11 Introduction Lecture 12 All Messages view, capturing conversations as tickets, and queuing Lecture 13 Responding to cutomer queries Lecture 14 Response Management workflows for agents + ticket master view Section 3: Social listening Analytics in Konnect Isights Lecture 15 Introduction Lecture 16 Social Listening Analytics Lecture 17 Share of Voice Lecture 18 Sentiment Analysis Lecture 19 Classifcation Analysis Lecture 20 Mediatype Analysis Lecture 21 Social Listening Twitter Analytics Lecture 22 Social Listening Instagram Analytics Lecture 23 Competition Analytics through Social Listening Lecture 0 Introduction Lecture 0 Importance of social media analytics Lecture 0 Twitter Lecture 0 Facebook Lecture 0 Youtube Lecture 0 Instagram Lecture 0 LinkedIn Lecture 0 Tiktok Lecture 0 Facebook Ads manager Lecture 0 Competitor comparisons Lecture 0 Smart Suggestions Lecture 0 Ticketing Reports Lecture 0 Introduction Lecture 0 CRM Reports Lecture 0 My tasks Lecture 0 Queuing Report Lecture 0 CSAT Report & NPS Score Lecture 0 Introduction Lecture 0 How to Create dashboards for reporting Lecture 0 Using pre-defined templates for dashboards Lecture 0 Going Deeper using Business Intelligence Tools Lecture 0 Introduction Lecture 0 Publishing module + AI Lecture 0 Survey Module Lecture 0 Crisis Management Module Section 4: Quiz Time! marketing professionals,graduates,business diploma,post graduate students,seasoned professionals looking to upskill,students looking to upskill Homepage
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