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Customer Retention Management https://warez-v3.org/viewtopic.php?t=294612 |
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Author: | TUTBB [ Fri Mar 29, 2024 6:46 am ] |
Post subject: | Customer Retention Management |
Free Download Customer Retention Management Published 3/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 1.84 GB | Duration: 2h 12m Strategies on how to retain customers from top brands, Empathy as a competitive advantage in customer retention etc. What you'll learn Retention strategies on how to retain customers from top brands Empathy as a competitive advantage in customer retention How to deal with difficult and angry customers How to retain customers How to handle customers How to build customer loyalty Requirements No requirement Description In a highly competitive marketplace, businesses are constantly searching for ways to differentiate themselves from their rivals. Empathy can be a powerful competitive advantage, helping businesses stand out and retain their customers in the long run. Businesses that prioritize empathy demonstrate a customer - centric approach that put the needs and desires of their customers first. This customer-focused mindset set them apart from competitors who may be more focused on their own bottom line. By empathizing with customers, businesses can create personalized experiences that resonate with individual needs and preferences. This level of customization is hard for competitors to replicate, making it a strong differentiating factor. Understanding your customers is central in delivering the best product or service to satisfy them. Take this one step further by seeking to understand your customers on a personal level. What are their hobbies? What do they care about? What aspects of your business or product resonate with them? Demographic information can be discovered through customer interaction, surveys, or analyzing customer information. Understanding the customer's complaint, remain calm and adjust your mindset. No one likes to get confronted by yelling, heated person in a public space. However, your job in this situation is to stay cool and collected. While you may have the urge to yell right back at them, fight the urge. Yelling and getting angry will only escalate the situation. Instead, put on your best customer service attitude and buckle down- it's time to get to work. Never use sarcasm or obvious faked politeness. Behaving in such a way will only fuel the customer's rage and will make the situation a whole lot worse. Overview Section 1: Introduction Lecture 1 Introduction Lecture 2 What is customer retention Lecture 3 Great ways to increase customer retention rate Section 2: Retention Strategies on How To Retain Customers From Top Brands Lecture 4 Make customer experience a strategic priority Lecture 5 Respond to customer issues instantly Lecture 6 Deliver real time customer engagement Lecture 7 Create well-tailored customer retention program Lecture 8 Implement customer feedback judiciously Lecture 9 Deliver consistent omnichannel customer service Lecture 10 Map your customer journey Lecture 11 Delight your customers always Lecture 12 Create interactive content to educate customers Lecture 13 Listen and empathize with your customers Lecture 14 Maintain customers communication with newsletters Lecture 15 Build community to enhance customers relationship Lecture 16 Keep a truck of customers retention metrics Lecture 17 Assist proactively to improve customer retention Lecture 18 Leverage employee engagement Section 3: Empathy As A Competitive Advantage In Customer Retention Lecture 19 Introduction Lecture 20 Competitive advantage, customer retention and profitability Lecture 21 Competitive advantage customer retention, and pricing power Lecture 22 Gaining competitive advantage through customer analytics Lecture 23 Gaining competitive advantage through customer feedback Lecture 24 Competitive advantage, customer loyalty, social impact Lecture 25 Gaining competitive advantage with customer segmentation Lecture 26 Identifying competitive advantage through customer lifetime value analysis Lecture 27 How to use guarantee as a competitive advantage and a customer loyalty builder Lecture 28 How to achieve competitive advantage and customer satisfaction with allocation Section 4: How To Deal With difficult And Angry Customers Lecture 29 Understanding the customer's complaint Lecture 30 Moving forward Section 5: How To Retain Customers Lecture 31 Adapting to your customers Lecture 32 Practicing good customer service Lecture 33 Going the extra mile Section 6: How To Handle Customers Lecture 34 Developing good service habits Lecture 35 Problem customers and customer complaints Lecture 36 Fostering a positive coworker environment Manager, customers, companies, consultants students, CEO, directors, government, employees etc. Homepage
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